Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mytrikaofficialstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mytrikaofficialstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mytrikaofficialstore@gmail.com.

Return, Refund & Exchange Policy for MYTRIKA
Last Updated: August 31, 2026
Thank you for shopping with MYTRIKA (https://mytrika.in). We maintain strict quality standards for all our fashion and anti-tarnish jewellery. Please review our detailed policy regarding returns, replacements, and refunds below.
Return & Replacement Window
Eligibility Period: Customers may request a replacement or return within 5 days of parcel delivery.
Valid Grounds for Return/Replacement:
Damaged in Transit: Physical damage occurring during shipment.
Manufacturing Defect: Broken clasps, missing stones, or surface plating defects upon opening.
Incorrect Product Received: Received a different design, color, or item from what was ordered.
Mandatory Proof Requirement (Unboxing Video)
To maintain hygiene standards and avoid fraudulent claims in the fashion jewellery category, an uncut, continuous 360-degree unboxing video is strictly required.
The unboxing video must clearly show:
The unopened outer courier box/envelope with the shipping label and AWB number visible.
The continuous opening of the seal and inner packaging without cuts, pauses, or edits.
The clear display of the product defect, damage, or mismatch.
Claims submitted without valid unboxing video proof cannot be processed for returns or refunds.
Non-Returnable & Non-Refundable Items
Due to personal hygiene, safety, and operational standards, the following conditions are not eligible for return:
Products damaged due to customer misuse, improper storage, or exposure to harsh chemicals (perfumes, water, lotions, chlorine).
Items returned without original brand packaging, tags, pouches, or freebies.
Items purchased during clearance sales or customized personalized orders.
Change-of-mind requests after successful delivery of the correct, intact product.
Return Process & Pickup
Submit Request: Contact our support team via WhatsApp (+91 8855992645) or email (mytrikaofficialstore@gmail.com) within 5 days of delivery with your Order ID, reason, photos, and the unboxing video.
Verification: Our team will verify the video proof within 24 to 48 business hours.
Reverse Pickup: Upon approval, we will schedule a reverse pickup via our courier partners (e.g., Shiprocket/Delhivery).
Self-Shipment (if reverse pickup is unavailable): If your PIN code is not serviceable for reverse pickups, you may ship the item back to our facility, and we will reimburse standard courier shipping charges up to Rs. 60.
Refund & Settlement Timelines
Once the returned parcel is received at our facility and passes physical quality inspection:
Direct UPI / Prepaid Orders: The refund amount will be credited back directly to your source UPI ID or bank account within 3 to 5 business days after inspection.
Cash on Delivery (COD) Orders: COD refunds are issued via direct UPI transfer (Google Pay, PhonePe, Paytm, or direct Bank Transfer). Our support team will request your verified UPI ID or bank account details.
Store Credit / Replacement Alternative: You may opt for an instant product replacement or store credit coupon code of equal value for future purchases.
Shipping Fee Deduction: Original courier handling charges (e.g., COD charges) are non-refundable.
Order Cancellations
Prepaid & COD Orders: Cancellations are accepted only before the order has been handed over to the courier and assigned an AWB tracking number (typically within 12 to 24 hours of placement).
Post-Dispatch: Once dispatched from our fulfillment center, an order cannot be canceled. If refused at the doorstep, return shipping deduction fees may apply.
Support & Return Facility
For all return, exchange, or refund queries, reach out to our team:
Brand / Trade Name: MYTRIKA
Principal Place of Business: Bhosari, Pimpri-Chinchwad, Pune, Maharashtra, India
Return & Fulfillment Facility: Gali Number 11, Krishna Nagar, Mohammed Wadi, Pune, Maharashtra, India - 411060
Customer Support Email: mytrikaofficialstore@gmail.com
WhatsApp Helpline: +91 8855992645
Working Hours: Monday to Saturday | 10:00 AM - 6:00 PM IST