Shipping policy

Shipping & Delivery Policy for MYTRIKA
Last Updated: August 31, 2026
Thank you for choosing MYTRIKA (https://mytrika.in). We are dedicated to delivering your fashion jewellery safely, securely, and swiftly across India.
Order Processing & Dispatch Timelines
Processing Window: All orders undergo quality inspection and packaging within 24 to 48 business hours (Monday through Saturday, excluding Sundays and national holidays).
Manual UPI Payment Verification: Orders paid via direct UPI / Google Pay transfer are queued for packing immediately after your payment transaction screenshot or UTR number is verified by our team.
COD Order Confirmation: Cash on Delivery (COD) orders are subject to a quick verification via WhatsApp or phone call prior to dispatch to ensure shipping address accuracy.
Dispatch Location: All packages are dispatched directly from our operational facility in Pune, Maharashtra.
Estimated Delivery Timeframes
Pune & Maharashtra State: 1 to 3 business days
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata): 2 to 4 business days
Rest of India (Tier 2 & Tier 3 Cities): 4 to 7 business days
North-East & Special Logistics Zones: 6 to 9 business days
(Note: Delivery timelines are estimates provided by logistics partners and may experience minor delays during festive peaks, bad weather, or regional transit restrictions).
Shipping Rates & COD Charges
Prepaid Orders (Direct UPI / Google Pay): Free Standard Delivery across India on all prepaid orders.
Cash on Delivery (COD): A flat convenience and cash-handling fee of Rs. 50 is applied at checkout for COD shipments.
All shipping and handling charges are non-refundable once the package has been dispatched from our facility.
Shipment Tracking & Live Alerts
Once your consignment is handed over to our logistics partners (e.g., Shiprocket, Delhivery, Blue Dart), an automated Shipment Confirmation alert is sent to your registered WhatsApp number, SMS, and email.
This notification includes your assigned courier name and unique AWB Tracking Number with a direct tracking link for live parcel updates.
Non-Delivery, Failed Attempts & Return to Origin (RTO)
Address Accuracy: Customers must provide complete shipping details, including flat/house number, gali/street name, landmark, and the correct 6-digit PIN code. MYTRIKA is not responsible for shipment failure due to incomplete or inaccurate addresses.
Delivery Attempts: Couriers will attempt doorstep delivery up to 3 consecutive times and contact you via phone.
RTO Charges: If a parcel returns to our facility due to customer unavailability, incorrect contact details, or door refusal, a standard re-shipping fee of Rs. 60 will be charged to re-dispatch the consignment.
Transit Damage, Tampering & Missing Items
Tampered Parcel Refusal: If the outer packaging is visibly torn, tampered with, or open upon delivery, please refuse delivery and inform customer care immediately.
Mandatory Unboxing Proof: To safeguard against transit damages or missing items, customers must record a single, continuous, uncut 360-degree unboxing video starting from the sealed outer package to the inspection of the jewelry inside.
Reporting Window: Any damage, defect, or discrepancy must be reported within 24 to 48 hours of delivery along with the unboxing video. Claims submitted without unboxing video proof cannot be processed for replacements.
Shipping & Fulfillment Support
For order tracking inquiries, delivery updates, or shipping queries, reach out to our fulfillment team:
Brand / Trade Name: MYTRIKA
Principal Place of Business: Bhosari, Pimpri-Chinchwad, Pune, Maharashtra, India
Workplace & Fulfillment Address: Gali Number 11, Krishna Nagar, Mohammed Wadi, Pune, Maharashtra, India - 411060
Customer Support Email: mytrikaofficialstore@gmail.com
WhatsApp Helpline: +91 8855992645
Working Hours: Monday to Saturday | 10:00 AM - 6:00 PM IST